Returns & Exchanges

At Cocco Hair Professional, we stand behind the quality of our professional styling tools and offer a 30-day return policy for unused items in their original packaging. We strive to ensure every stylist and beauty enthusiast is completely satisfied with their purchase.

Return Process

• 1.
  Initiate Your Request

  Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.

• 2.
  Prepare the Package

  Securely pack your professional tools in their original luxury box, ensuring all cords, accessories, and manuals are included.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Quality Inspection & Refund

  Once our warehouse inspects the returned item, your refund will be processed back to your original payment method within 5-7 business days.