Frequently Asked Questions
Everything you need to know about Cocco Hair Professional products and services.
What makes Cocco Hair Professional tools different from standard styling tools?
Our tools are engineered with Digital Gap technology and high-torque brushless motors, providing professional-grade precision, longer lifespan, and consistent power that standard retail tools cannot match.
How long does shipping take for my order?
Standard shipping typically takes 3-5 business days within the continental United States. Express shipping options are available at checkout for those who need their professional tools sooner.
What is your return policy for hair styling tools?
We offer a 30-day return policy for unused products in their original packaging. Due to hygiene standards, tools that have been used on hair cannot be returned unless there is a confirmed manufacturing defect.
Do your products come with a warranty?
Yes, all Cocco Hair Professional electronic tools come with a 12-month limited warranty covering any mechanical or electrical defects from the date of purchase.
Do you offer international shipping?
Yes, we ship to select countries worldwide. Please note that international orders may be subject to import duties and taxes, which are the responsibility of the recipient.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment options like Afterpay and Klarna for qualifying purchases.